Heading for Section
Can I link my Heinen’s account to my Instacart account?
Yes! If you have an Instacart account, you can access your Instacart information to help improve your shopping experience with Heinen’s. You’ll have access to your Instacart:
- Express Membership — Free deliveries over $35!
- Saved Credit Cards
- Delivery Addresses
- Order History from Heinen’s
- To link your account, visit this page and then click the “Import Account Info” button.
Is there an age requirement for accepting the delivery?
Yes, the person accepting the delivery must be at least 18 years old.
Heading for Section 2
Does someone have to be home to accept the delivery?
When you are placing your order online, you will see a section titled “Delivery Instructions” on the checkout screen. In this section, select the checkbox “Leave my order at my door” if you would like contactless delivery or if you will not be home at time of delivery. By selecting this option, you accept full responsibility for your order after it has been delivered unattended, including any loss due to theft or damage due to temperature sensitivity.
What if I have a problem with an order, have a question about charges, or wish to return something?
All returns, order questions, price inquiries, delivery questions and receipt requests are handled by Instacart Customer Happiness department at www.instacart.com or 1-888-246-7822 (1-888-2-Instacart).